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Computer telephony integration
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851	CASE STUDY +1501 employees Services·Media System Replacement·Establishment Add to Reading List Source URL: www.samsung.com Language: English - Date: 2012-10-08 06:02:29 Videotelephony Interactive voice response Computer telephony integration Samsung Electronics IP PBX Smartphone Samsung Business telephone system Telephony Electronic engineering Technology
852	* The information in this publication is subject to change without notice Samsung Unified Communications Solution Enjoy full features of Unified Communications with Samsung OfficeServ Communicator. Add to Reading List Source URL: www.samsung.com Language: English - Date: 2012-10-08 02:43:20 Electronics Business telephone system Computer telephony integration 19-inch rack VoIP phone Telephony Electronic engineering Voice over IP
853	Agent-based simulation of a multi-queue emergency services call centre to evaluate resource allocation Bruce G. Lewis1,2 , Ric D. Herbert1 , Peter F. Summons1 , and William J. Chivers1 1 Faculty of Science and Informati Add to Reading List Source URL: www.mssanz.org.au Language: English - Date: 2013-01-16 19:35:29 Probability and statistics Teletraffic Call centre Computer telephony integration Telephony Call management Queueing model Agent-based model Queueing theory Statistics Stochastic processes Markov models
854	EENA Operations Document 112 Terminology Title: Version: Add to Reading List Source URL: www.eena.org Language: English - Date: 2014-06-27 10:08:41 9-1-1 Public-safety answering point 112 Caller ID Call centre Emergency telephone number Computer-aided dispatch Business telephone system Telephone exchange Telephony Electronic engineering Computer telephony integration
855	Parkland Health & Hospital Monitoring the Pulse of the Call Center A Low Maintenance, High Performance Solution Administering Exceptional Healthcare Parkland Health & Hospital System has provided community healthcare ser Add to Reading List Source URL: www.comelectronics.com Language: English - Date: 2012-02-17 18:48:11 Telephony Telehealth Telephone triage Call centre Triage Electronic engineering Health Medicine Computer telephony integration
856	Fully Integrated IP Telephony System for Collectors Designed Exclusively for Debtmaster® Collect with Confidence CallThru® by Comtronic Systems® Add to Reading List Source URL: www.comtronicsystems.com Language: English - Date: 2014-05-29 16:36:33 Videotelephony Computer telephony integration Telephone exchanges Interactive voice response Session Initiation Protocol Call centre Screen pop Voice-mail Voice over IP Telephony Electronic engineering Electronics
857	Success Story MJ Insurance Uses CPI-Engineered Interactive Intelligence IP Telephony Solution to Increase Employee Productivity and Improve Service © 2011 Communications Products, Inc. All rights reserved. Add to Reading List Source URL: www.commprod.com Language: English - Date: 2012-01-20 08:44:28 Electronics Interactive Intelligence Computer telephony integration Unified communications Voice-mail Call centre Unified messaging Insurance Electronic engineering Videotelephony Teleconferencing
858	Higher Ground brochure_pg6 Add to Reading List Source URL: www.comelectronics.com Language: English - Date: 2013-06-27 15:47:01 Call centre Computer telephony integration Telephony Health Insurance Portability and Accountability Act Payment Card Industry Data Security Standard Business Information technology management Data privacy Electronic commerce Law
859	1093078_8pg_15.qxd[removed]:10 PM Add to Reading List Source URL: www.allstatecomms.com Language: English - Date: 2010-11-15 15:51:01 Computer telephony integration Teletraffic Caller ID Telecommunications Telephone Voice-mail Business telephone system Automated attendant Dial tone Telephony Electronic engineering Technology
860	Reduce Your Risk Profile Failure to provide station location on[removed]calls from your PBX phone system poses a major risk to your employees, customers and/or students. In some instances, a PBX system is located Add to Reading List Source URL: www.cpuc.ca.gov Language: English - Date: 2014-07-05 02:18:15 Computer telephony integration Telephone exchanges 9-1-1 Voice over IP Voice-mail Emergency telephone number Centrex Extension Virtual PBX Telephony Electronic engineering Business telephone system

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